Privacy Policy

About Turn Travels

Turn Travels provides an online platform connecting customers with tourism businesses. When you visit our website, download our apps, communicate with us, or use the Turn Travels platform as a customer or tourism business, the data controller is Turn Travels.

Tourism businesses using our platform may also act as data controllers for customer data. Please contact them directly to understand how they manage your data.

Data We Collect

Visitors We collect personal data when you use our website or communicate with us, including:

• Information about your interactions with our online content and emails, such as site navigation, page visits, duration on pages, video views, email openings, and link clicks. We use cookies and other tracking technologies to collect this data.
• Details from communications with us, including contact information, your country and language, and information relevant to your communication.
• Information from public sources about tourism businesses and partners we may work with.
• Marketing preferences, including whether you’ve opted to receive marketing or newsletters and the types of services that may interest you.

Tourism Businesses We collect personal data when you inquire about, set up, administer, and use a Turn Travels account. This includes information about your company’s employees, directors, or beneficial owners:

• Identification information, such as name, email address, phone number, birthdate, government-issued ID, and account details.
• Financial information, such as bank details, tax ID, and account holder information.
• Transaction data, including details on transacting parties, transaction descriptions, payment details, and GPS locations.
• Device and connection data, including device type, operating system, IP address, and login records.
• Verification information from agencies and other sources, such as social media and adverse media searches.
• Marketing preferences, including whether you’ve agreed to receive marketing information or opted out.

Customers We collect personal data when you inquire about, set up, administer, and use a Turn Travels account, initiate or complete a transaction, or make or receive a payment via our services:

• Identification and contact data, such as name, address, and email address, as well as government IDs when required.
• Financial information, including payment card and bank details (we do not store your full card number or CVV).
• Transaction data, including transacting parties, transaction descriptions, payment details, and GPS locations.
• Device and connection data, such as device type, IP address, and network information.
• Payer verification information to confirm identity in cases of flagged transactions.
• Marketing preferences, including whether you’ve agreed to receive marketing information.

Use of Your Personal Data

Providing Our Services We use personal data as necessary to provide the services you request, such as:

• Verifying tourism business identities, processing transactions, and preventing fraudulent activities.
• Communicating with you about transactions, service changes, and customer support.

Legitimate Interests We also use personal data to develop and improve our services, promote relevant offerings, and protect our legal rights. Examples include:

• Analyzing user engagement and enhancing services.
• Promoting relevant products and services to you.
• Using data for legal claims, compliance, audits, and business sales or acquisitions.

Legal Compliance We may process personal data to comply with legal requirements, such as:

• Conducting due diligence, screening for sanctions, preventing illegal activities, and verifying identities.
• Responding to law enforcement requests and legal claims.

Sharing Personal Data

We share personal data with:

• Financial institutions, tourism businesses, and customers involved in a transaction.
• Partners who integrate our services into their applications and Turn Travels group companies.
• Service providers for technical infrastructure, marketing, and regulatory support.
• Government agencies and others, if necessary for legal compliance or emergency response.

Transferring Personal Data Abroad

Turn Travels’ services are offered globally, with data storage and access facilitated by service providers in various countries, including the United Kingdom, the European Union, and the United States.

Your Rights and Choices

We respect your rights to access, correct, delete, or restrict processing of your personal data. You can also withdraw consent, opt out of marketing, or manage cookies.

To exercise your data protection rights, please email us at: [email protected]. If unresolved, you may contact a data protection authority.

Data Retention

Turn Travels retains personal data as needed for service provision, legal obligations, fraud prevention, and other legitimate purposes. Retention times vary based on data type and purpose, including legal requirements and your choices to withdraw consent.